Help
Hi there! We're so glad you're here. Whatever you need a hand with — your order, returns, shipping, jewellery care or anything in between — you'll find your way around below.
We reply within 2 business daysTrack Your Order
Want to know where your parcel is? Once your order is on its way, you'll receive a shipping confirmation by email with your tracking number. You can also check your live order status anytime here:
Track My OrderAlternatively, you can follow your parcel directly via the official Swiss Post app.
Shipping
Everything about delivery times, shipping costs, tracking, and lost or damaged parcels.
Shipping detailsReturns & Exchanges
Need to return or exchange an item? Find our return process and conditions here.
Returns & exchangesMaterial & Care
Discover what your jewellery is made of and how to keep it looking flawless every day.
Material & careContact Us
Couldn't find what you were looking for? Reach out via our contact form and we'll get back to you within 2 business days.
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