Cookie Policy

Last updated: May 2026

1. Introduction

This Cookie Policy explains how Teardrop Jewellery (operated by Natasha Boll, sole proprietorship — "Boll Group") uses cookies and similar technologies on teardropjewellery.com.

It supplements our Privacy Policy and applies in addition to all data processing described therein.

By using our website and accepting cookies via our cookie banner, you consent to the use of cookies as described below. You can change or withdraw your consent at any time (see Section 9).

2. What are cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website. They help the website remember information about you — for example, your settings, your login status, or the contents of your shopping cart.

We also use similar technologies such as:

Local Storage — data stored directly in your browser
Pixels and tracking tags — invisible images for analytics and advertising
Server-side identifiers — anonymous IDs to recognise returning visitors

For simplicity, we refer to all these technologies as "cookies" throughout this policy.

2.1 Cookie lifespans explained

In the tables below, you will find two types of cookies:

Session cookies — automatically deleted when you close your browser
Persistent cookies — remain on your device for a defined period (from a few minutes to several years), unless you delete them manually

The exact duration of each cookie can be found in the tables under Section 4.

3. Legal bases for the use of cookies

We use cookies on the following legal bases under the Swiss Federal Act on Data Protection (FADP):

Cookie category	Legal basis
Necessary cookies	Contract performance and legitimate interest (Art. 31 para. 2 FADP) — required for the operation of the website and the processing of your order
Personalisation cookies	Your consent (Art. 6 FADP) via the cookie banner
Marketing cookies	Your consent (Art. 6 FADP) via the cookie banner
Analytics cookies	Your consent (Art. 6 FADP) via the cookie banner

You can withdraw your consent at any time without giving reasons (see Section 9).

4. Cookie categories

We group cookies into 4 categories. You can manage each category individually via our cookie banner.

4.1 Necessary cookies (always active)

These cookies are essential for the operation of our website. They cannot be disabled, as the site would not function otherwise.

Cookie / Tool	Provider	Purpose	Duration
`_shopify_y`	Shopify	Visitor identification	1 year
`_shopify_s`	Shopify	Session tracking	Session
`cart`, `cart_sig`, `cart_ts`	Shopify	Storing shopping cart contents	14 days
`secure_customer_sig`	Shopify	Customer login security	20 years
`_shopify_country`	Shopify	Country/region detection	Session
`_orig_referrer`	Shopify	Origin tracking	14 days
`_landing_page`	Shopify	Landing page tracking	14 days
`_tracking_consent`	Shopify	Stores your cookie banner choice	1 year
`__cf_bm`, `cf_clearance`	Cloudflare (via Shopify)	Bot protection, security, anti-DDoS	30 min – 1 year
`checkout_session_token`	Shopify	Checkout session security	Session
Hulk Form Builder cookies	HulkApps	Contact form functionality	Session

4.2 Personalisation cookies (optional)

These cookies remember your settings (language, currency, location) to make your visit more comfortable. They are only set after your consent.

Cookie / Tool	Provider	Purpose	Duration
`_shopify_tm`	Shopify	Theme/region settings	30 minutes
`localization`	Shopify	Language and currency settings	1 year
PageFly settings	PageFly	Layout personalisation	Up to 1 year
`keep_alive`	Shopify	Maintaining settings across pages	Session

4.3 Marketing cookies (optional, only with consent)

These cookies are used to show you relevant advertising on Instagram, TikTok, Facebook, and Pinterest, and to measure the success of our campaigns. They are only loaded once you click "Accept" or activate "Marketing" in the settings.

Cookie / Tool	Provider	Purpose	Duration
`_fbp`	Meta (Facebook/Instagram)	Conversion tracking, retargeting	90 days
`fr`	Meta	Ad delivery and performance measurement	90 days
`tr` (Pixel)	Meta	Tracking of conversion events	Session
`_ttp`	TikTok	Conversion tracking, ad performance measurement	13 months
`_tt_enable_cookie`	TikTok	Tracking consent status	13 months
`__kla_id`	Klaviyo	Identification of newsletter subscribers	2 years
Klaviyo Onsite Tracking	Klaviyo	Behavioural tracking for email personalisation	2 years
`klaviyoTrackingPreferences`	Klaviyo	Stores tracking settings	1 year
Spark Pops (if active)	Spark	Display of promotional pop-ups	Session – 1 year
ParcelWILL Tracking	ParcelWILL	Tracking integration	1 year
Pinterest Tag (if active)	Pinterest	Conversion tracking, retargeting	1 year
Google Ads Tags	Google	Ad performance measurement (via Shopify-Google integration)	Up to 2 years
YouTube Channel Widget	Google	Tracking of video embedding	Up to 2 years

4.4 Analytics cookies (optional, only with consent)

Help us understand how visitors use our website (which products are viewed, how long someone stays, etc.), so we can improve content and the shopping experience.

Cookie / Tool	Provider	Purpose	Duration
`_ga`	Google Analytics	Distinguishes individual users	2 years
`_gid`	Google Analytics	Distinguishes individual users	24 hours
`_ga_*`	Google Analytics	Session and campaign data	2 years
Shopify Analytics	Shopify	Built-in shop analytics	Up to 1 year
Klaviyo Analytics Events	Klaviyo	Engagement and conversion analysis	2 years
Instafeed Loading	Instafeed	Tracking of Instagram content loading	Session

5. What happens when you decline cookies?

We respect your choice. If you click "Decline" or only allow necessary cookies, the following applies:

✅ Continues to work without issue

Browsing and viewing all products
Adding items to the shopping cart and completing your order
Logging in and managing your customer account
Contact via the contact form
Receiving order confirmations and shipping notifications
Security and bot protection of the website

⚠️ Limited or unavailable

Personalised recommendations based on your browsing behaviour
Targeted advertising on Instagram, TikTok, Facebook, Pinterest
Email marketing personalisation (you will still receive transactional emails such as order and shipping confirmations)
Pop-ups and discount banners based on your behaviour
Website analytics (we will not know how you used the site)
Personalised language/region settings may not be saved across visits

You can change your settings at any time by clicking the "Cookie settings" link in the footer.

6. Third-party cookies and international data transfer

Some cookies are set by third-party providers as soon as their services are loaded on our site. These providers may transfer data outside Switzerland — details can be found in our Privacy Policy, Section 10.

Main third-party data recipients:

Shopify (EU/USA/Canada)
Klaviyo (USA)
Meta (EU/USA)
TikTok (UK/EU)
Google (EU/USA)
Cloudflare (USA — used by Shopify for security)
Pinterest (USA) when advertising tracking is activated

All data transfers to the USA take place on the basis of EU Standard Contractual Clauses and additional safeguards.

7. "Do Not Track" browser signals

Modern browsers can send a "Do Not Track" (DNT) signal to websites visited. Currently, there is no uniform technical standard for how websites should respond to this signal.

For this reason, our website does not automatically respond to DNT signals. Instead, we rely on your explicit choice in the cookie banner — this gives you more detailed control (per category) than a DNT signal could.

If your browser is configured to block all third-party cookies, or if you use anti-tracking extensions (e.g. uBlock Origin, Privacy Badger, Brave Shields), our optional cookies will not be loaded — even if you click "Accept".

8. Managing your cookies

8.1 Via our cookie banner

You can manage your preferences at any time via our cookie banner:

First visit: the banner appears automatically — choose "Accept", "Decline", or "Customise"
Later changes: click the "Cookie settings" link in the footer of our website to reopen the banner

8.2 Via your browser

You can also control cookies through your browser settings. Most browsers allow you to:

View all stored cookies
Delete individual or all cookies
Block cookies from specific or all websites
Be notified before a cookie is stored

Browser-specific instructions:

Chrome: Settings → Privacy and security → Cookies
Safari: Preferences → Privacy → Manage website data
Firefox: Settings → Privacy & Security → Cookies and Site Data
Edge: Settings → Cookies and site permissions

⚠️ Note: If you disable necessary cookies, basic functions such as cart, checkout, and login will no longer work.

8.3 Direct opt-out for advertising cookies

You can opt out of personalised advertising directly with the providers:

Meta (Facebook/Instagram): facebook.com/settings/ads
TikTok: Account settings → Ad personalisation
Google: adssettings.google.com
Pinterest: Settings → Privacy & data
General opt-out platform: youronlinechoices.eu

8.4 Mobile devices and email clients

Please note: cookies set on our website only apply to your browser session on teardropjewellery.com. They do not apply to:

The Swiss Post app for tracking (separate privacy settings)
Email tracking pixels in our newsletters (you can disable image loading in your email app)
In-app browsers of mobile apps (Instagram, TikTok, Facebook in-app browsers may behave differently than your standard browser)

9. Withdrawing your consent

You can withdraw your consent at any time with effect for the future:

Reopen the cookie settings via the link in the footer
Or contact us via our contact form

After withdrawal:

All optional cookies will be disabled
Already set optional cookies will expire at their normal expiry date, or can be deleted via your browser
No optional tools will be loaded on future visits unless you give consent again

10. Children and minors

Our online shop is not actively directed at persons under the age of 16. We do not knowingly process personal data of minors via cookies.

If we become aware that a person under 16 has transmitted data to us without parental consent, we will delete this data without delay. Parents and guardians can contact us via the contact form if they suspect that a minor has transmitted data to us.

11. Your rights

Regarding cookie data, you have the same rights as for all other personal data we process. These include:

Right to information about the cookies and data used
Right of access to data stored about you
Right to erasure of your data, subject to statutory retention obligations
Right to withdraw consent at any time
Right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) at edoeb.admin.ch — Address: Feldeggweg 1, 3003 Bern, Switzerland