FAQ

We accept TWINT, credit cards (Visa, Mastercard, American Express via Shopify Payments), PayPal, Apple Pay and Google Pay. You'll see all available options at checkout.

Changes are only possible as long as your order hasn't been processed yet. Please reach out as soon as possible via our contact form with your order number, and we'll do our best to help.

Please check your spam folder first — sometimes confirmation emails end up there. If you still can't find it, get in touch via our contact form and we'll look into it for you.

At the moment, we ship exclusively within Switzerland. We hope to expand to other countries in the future — thank you for your patience.

Total delivery time is generally up to 14 business days from when your order is placed — this includes both processing and shipping via Swiss Post (Economy / B-Post). You'll receive a shipping confirmation by email as soon as your parcel is on its way.

Standard shipping within Switzerland is CHF 7.90 per order. Shipping is free on all orders over CHF 100.

All orders are shipped with Swiss Post.

Yes. As soon as your parcel leaves our warehouse, you'll receive a shipping confirmation by email containing your tracking number. You can follow your order through the official Swiss Post app or your order status page on teardropjewellery.com.

We don't offer custom gift wrapping at the moment — but every piece arrives carefully packaged in our signature jewellery box, which is lovely for gifting straight away.

Our pieces are primarily made of 316L and 304L stainless steel, which is rust- and corrosion-resistant. Selected styles feature 18K gold plating or rhodium coating with a high-polish finish, protected by micron plating and an e-coating shield for long-lasting wear. Some designs also include cubic zirconia stones for a refined, diamond-like sparkle.

Yes — our pieces are waterproof and can be worn while showering, swimming and bathing. To maximise longevity, we recommend avoiding direct contact with aggressive chemicals such as chlorine, bleach, perfume or cleaning products.

According to our suppliers, our jewellery is nickel-free or nickel-low, which makes it generally skin-friendly. That said, individual reactions cannot be entirely ruled out in case of very sensitive skin or known metal allergies. If you have a known metal allergy, we recommend consulting a doctor or allergist before your purchase.

To keep your pieces looking their best:

• Avoid prolonged contact with aggressive chemicals (chlorine, bleach, acids, solvents)
• Let perfume, creams and sunscreen absorb before putting on your jewellery
• Clean regularly with a soft cloth
• Store dry, ideally in the original jewellery box

You'll find full care details in our Terms & Conditions, Section 8.

You'll find a size guide directly in each ring's product page. If you're still unsure or somewhere in between sizes, feel free to reach out via our contact form — we're happy to help you find the right fit.

Yes — you have 14 days from receipt of your parcel to return your order. The jewellery must be unworn, in its original jewellery box and free from any signs of wear. Return shipping costs are covered by the customer. You'll find all the details in our Return Policy.

For hygiene and product-specific reasons, the following items are excluded from returns: earrings and piercing jewellery once worn, personalised items (including engravings and custom orders), and sale or discounted items.

We offer exchanges within the same product line in a different size (e.g. a ring in another size). Simply contact us via our contact form with your order number and the new size you'd like — we'll send you a free shipping code and guide you through the next steps. Full details are in our Return Policy.

Once your return arrives and we've inspected the item, we'll process your refund within 7 to 14 business days to your original payment method. If you'd prefer a store credit / voucher instead, just let us know when registering your return.

You have a 2-year statutory warranty from receipt of the goods, in line with Swiss Code of Obligations (Art. 197 ff. CO). As the merchant, we are directly responsible for defects — please address any warranty claims directly to us, not to the manufacturer.

Covered: Manufacturing defects and faults in materials or workmanship that occur under normal use.

Not covered: Normal wear and tear (e.g. small scratches or natural changes from regular wear), damage from improper care or handling (see our care instructions), damage from chemicals or accidents, as well as loss or theft.

Transport damage isn't covered by the warranty (different process), but we'll always support you with the claim. Please contact us within 48 hours of receipt via our contact form with a short description and photos of both the damaged packaging and the jewellery. We'll then file the claim with Swiss Post and find a solution with you. Full details in our Shipping Policy.

Get in touch via our contact form within the warranty period and include:

• your order number
• a brief description of the defect
• clear photos showing the issue

We'll review your request and decide together on the right solution — repair, replacement or refund.

If your tracking shows your parcel as delivered but it hasn't reached you, please get in touch via our contact form as soon as possible. We'll initiate an investigation with Swiss Post and find a solution with you. Please note that a Swiss Post search inquiry can take several business days.

Occasional delays can happen, especially during peak seasons (Christmas, Valentine's Day, Black Friday, Mother's Day). Your tracking page will show the latest status of your shipment. If you're concerned, reach out via our contact form and we'll look into it for you.

Please contact us via our contact form immediately with your order number and the correct address. If your order hasn't been dispatched yet, we can update it. If it's already on its way, additional shipping costs may apply for re-delivery.