Returns and exchanges made easy
RETURNS, EXCHANGES & REFUNDS
Your satisfaction is important to us. We offer a transparent and customer-friendly return policy.
RETURN POLICY
We offer a 7-day return policy after receiving the goods .
Requirements
- → Unworn and undamaged
- → In the original packaging
- → Hygienically flawless
- → Free from odors, make-up, perfume or care products
EXCLUSIONS
For hygiene and quality-related reasons, the following items cannot be returned:
- → Earrings (for hygienic reasons, except in case of manufacturing defects)
- → Worn items
- → Item without original packaging
HOW TO RETURN
1. Register return
Please register your return exclusively via the returns form listed above.
2. Prepare for return shipment
Please include a copy of your order number with your return.
3. Return address
Boll Group
Guggenbühlstrasse 24
8953 Dietikon
Switzerland
The customer is responsible for return shipping costs. We will cover the costs if a manufacturing defect is confirmed.
REFUND
After receiving and inspecting your return, we will refund the amount within 7 working days .
Refund method
- → To your original payment method (credit card, PayPal, etc.)
- → By bank transfer (you will receive the account information by email)
EXCHANGE
An exchange is possible provided the return conditions are met and the desired item is available.
Exchange process
Contact us by email at support@teardropjewellery.com with:
- → Your order number
- → The item you wish to exchange
- → The desired replacement item
- → Justification (if necessary, possibly with photo)
How to report a bug
- Email support@teardropjewellery.com
- Please attach photos of the defect.
- Specify order number
In the event of a confirmed manufacturing defect, we will cover all return shipping costs and offer you a full refund or a free replacement.