Yes. All our products are waterproof and suitable for everyday use – including sports, showering and beach visits. We simply recommend avoiding strong contact with chemicals (e.g. chlorine, perfume, cleaning agents) to maximize the lifespan.

Yes. Our pieces are skin-friendly, contain no typical allergy triggers, and will neither discolor your skin nor tarnish with normal use.

Our jewelry is made from high-quality, carefully selected materials. You can find all the details directly in the respective product description.

With all common payment methods such as credit card, TWINT, PayPal and other options that will be displayed to you at checkout.

Changes are only possible as long as your order has not yet been processed. Please contact us as soon as possible.

Please check your spam folder. If you can't find the email, please contact our support team.

Delivery usually takes about 14 working days. Sometimes it's faster, sometimes it takes a little more patience. You will be notified of your order status via email. We are already working on faster shipping options.

Your order will normally be processed and packed within 2-4 working days.

We ship via Swiss Post.

Yes. You will receive the tracking information via email as soon as your order has been shipped.

Yes, within 7 days of receipt. The jewelry must be returned unworn and in its original packaging. You are responsible for the return shipping costs. Thank you for your understanding.

Start your exchange via our contact form. Select "Exchange", enter your order number and the desired replacement product. We will check availability and get back to you with the next steps.

All jewelry comes with a 2-year warranty from the date of purchase.

Covered:
Manufacturing defects (material & workmanship), transport damage and unusual material changes, that do not arise from normal use.

Not covered:
Normal wear and tear (e.g., scratches, discoloration), damage caused by improper handling, chemicals, or accidents as well as loss or theft.

Here's how it works:
Submit your request via support@teardropjewellery.com and select "Warranty". Upload clear pictures of the damage. Please add your order number and a brief description. We will review everything as quickly as possible and get back to you. a solution with you – Teardrop got you.

Please contact support. We will assist you with the investigation and resolve the issue with the postal service.

Delays can occur. The tracking page shows you the current status of your shipment.